8/11/2023 0 Comments Do it best fort wayneOur pharmacy technician positions have undergone an exciting transformation, moving from a transaction-based environment to a much more patient-centric one. This apprenticeship program gives you an entry point to a career in health care by guiding you in taking steps towards becoming a Pharmacy Technician Certification Board (PTCB) Certified Pharmacy Technician and helping you maintain the high level of skill required in the pharmacy care industry. Whether you are new to working in pharmacies or are an experienced Pharmacy Technician Apply Now! $26k-30k yearly est. As a Walgreens Pharmacy Technician or Pharmacy Technician Apprentice, you'll be front and center - interacting with our customers and developing strong patient relationships. Walgreens will train you to use your skills and talents to serve and care for our patients and customers. Walgreens is proud to invest & champion an earn while you learn Pharmacy Technician Training Program recognized by ASHP & Department of Labor. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.). The courses, learning activities, and resources provided to you in our pharmacy technician training program are designed to give you foundational and advanced knowledge, skills, and on-the-job experiences you need to prepare to become a certified pharmacy technician. + Ability to create and edit access database applications $30k-38k yearly est. + Ability to juggle multiple open issues and prioritize for urgency + Experience providing phone support to end users + Experience using Google Docs and Google Sheets, or equivalent. + Technical School education with area of concentration in Information Technology + Experience with training/mentoring/coaching/helping others understand a process + Utilize call tracking software for knowledge base and historical research. + Train and stay current on new applications and changes to the member portal, vendor portal and all supported applications as detailed above. + Test new applications or modifications to the member and vendor portals. + Assist UPC Coordinator, EDI Vendor Support, and Retail Technical support with assigned projects. + Monitor 2 nd level call alerts keeping users updated on issue status. + Escalate calls to 2 nd level PC/Web support, Infrastructure or the business users as appropriate. + Provide support for our Market Savings Builder application. Administer inventory control for applicable hardware. + Provide full support and administration of the Mobile Assistant program. + Troubleshoot reported portal and application errors. Maintain content in areas of responsibility. + Answer member and vendor call and email questions regarding portal applications including but not limited to the base site, catalog, claims, invoices, lumber and commodities catalogs, image search, market sites, Sneak Peek and bulletins. + Participate in phone support rotation / group receiving member and vendor calls. Travel Minimal travel may be required if needed for trainingÄescription This group provides technical phone support for members and vendors with questions regarding member portal (), vendor portal, Retail Assistant / Retail Wizard, Mobile Assistant, and data communications. Reports to Business Technical Support Manager Job Title Business Technical Support SpecialistÄivision / Department IT / Business Technical Support
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